Logistics Policy
Effective Date: July 1, 2026
Last Updated: July 1, 2026
1. Introduction
This Shipping Policy explains how Bunopili (“Bunopili”, “we”, “our”, or “us”) processes, ships, and delivers orders placed through our website.
By placing an order through our website, you agree to the shipping terms described in this Shipping Policy.
This Shipping Policy should be read together with our Terms of Service, Privacy Policy, Cookie Policy, and Returns & Refund Policy.
2. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Business days exclude weekends and public holidays unless otherwise stated.
Processing times may be extended during holidays, promotional events, product launches, periods of high order volume, or other unforeseen circumstances.
Once your order has been processed, you will receive a shipping confirmation email with tracking information, where available.
3. Shipping Destinations
We currently ship to selected countries and regions worldwide.
Shipping availability may vary depending on your location, applicable laws, carrier restrictions, product availability, and other operational considerations.
If shipping is unavailable for your destination, you will be notified during checkout or before your order is processed.
Orders may be fulfilled from one or more warehouses based on product availability, warehouse inventory, and the destination country.
We reserve the right to modify the list of available shipping destinations at any time without prior notice.
4. Shipping Methods
We work with trusted shipping carriers, including but not limited to:
·DHL
·FedEx
·UPS
·Other regional logistics partners
The shipping method available for your order may vary depending on the destination, warehouse location, package size, product availability, and other operational considerations.
5. Shipping Time
Estimated delivery times vary depending on:
·Destination country or region
·Warehouse location
·Shipping method selected
·Customs clearance procedures
·Carrier operations
Estimated delivery times displayed on our website or during checkout are for reference purposes only and are not guaranteed. Actual delivery times may vary depending on carrier operations, customs clearance, weather conditions, public holidays, and other factors beyond our reasonable control.
6. Pre-orders
Products offered for pre-order will display an estimated shipping date on the product page where applicable.
Estimated shipping dates are provided for reference only and may change due to manufacturing schedules, quality inspections, logistics, supplier delays, or other unforeseen circumstances.
If your order contains both pre-order and in-stock items, we may ship them together or separately at our discretion.
7. Shipping Costs
Shipping costs are calculated at checkout based on factors including:
·Destination
·Package weight and dimensions
·Shipping method
·Warehouse location
Applicable shipping charges will be displayed before you complete your purchase.
Free shipping promotions, if offered, are subject to their own terms and conditions and may be changed or withdrawn at any time.
8. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated, these charges are not included in the product price or shipping cost.
Customers are solely responsible for paying all applicable customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.
Failure to pay such charges may result in delivery delays, return of the shipment, or disposal of the package by the carrier or customs authorities, for which Bunopili is not liable.
These charges vary by country and are determined by local customs authorities, and are not calculated, collected, or controlled by Bunopili.
9. Split Shipments
Orders containing multiple products may be shipped separately depending on inventory availability, warehouse locations, shipping methods, or operational requirements.
Where applicable, separate tracking numbers will be provided.
Unless otherwise stated, you will not be charged additional shipping fees solely because your order is shipped in multiple packages.
Products within the same order may arrive on different dates and by different shipping carriers depending on warehouse location and carrier schedules.
10. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where applicable.
Tracking updates may take 24–72 hours to appear after shipment, depending on the shipping carrier. In some cases, tracking information may not update until the package reaches the next transit facility.
11. Shipping Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
·Customs inspections or clearance delays
·Severe weather conditions
·Public holidays
·Transportation disruptions
·Carrier operational delays
·Force majeure events
·Other unforeseen circumstances
Delivery estimates are provided for reference only and are not guaranteed.
12. Delivery Issues
We are not responsible for delays or delivery failures resulting from factors outside our reasonable control, including:
·Incorrect or incomplete shipping addresses
·Failure to receive or sign for the package where required
·Failure to complete customs clearance
·Failure to pay applicable customs duties or taxes
·Carrier-related issues beyond our reasonable control
If delivery cannot be completed due to customer-related reasons, additional shipping charges may apply for reshipment.
13. Lost or Delayed Packages
If your order has not arrived within a reasonable time after the estimated delivery period, please contact us.
We will make reasonable efforts to assist you in communicating with the shipping carrier and investigating the shipment.
However, once a package has been handed over to the shipping carrier, Bunopili is not liable for delays, loss, or damage caused by the carrier or other circumstances beyond our reasonable control.
Any compensation for lost or damaged shipments will be subject to the policies and claims procedures of the applicable shipping carrier, unless otherwise required by applicable consumer protection laws.
To reduce delivery risks, customers may choose options such as requiring signature confirmation or using secure delivery locations (e.g., parcel lockers or front desk reception).
In the event of a lost or stolen package after delivery, supporting evidence such as photos or security footage may be required when filing a claim with the carrier.
14. Undeliverable Packages
If a package is returned to us because of an incorrect shipping address, failure to collect the package, refusal to pay applicable customs duties or taxes, or other customer-related reasons, additional shipping charges may apply before the package can be reshipped.
If reshipment is not requested or cannot be completed, any refund will be processed in accordance with our Returns & Refund Policy.
15. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions due to, including but not limited to:
·Carrier limitations
·Import or export regulations
·Local laws
·Product-specific shipping requirements
We reserve the right to refuse, cancel, or limit orders that cannot be shipped to a particular destination due to applicable laws, carrier restrictions, or operational requirements.
16. Risk of Loss
Risk of loss and title to the products pass to you once the order is handed over to the shipping carrier, unless otherwise required by applicable law.
17. Address Accuracy
You are responsible for providing complete and accurate shipping information at the time of purchase.
We are not responsible for delays, failed deliveries, additional shipping charges, or other losses resulting from incorrect or incomplete shipping information provided by you.
Please contact us as soon as possible if you need to update your shipping address. We cannot guarantee that address changes can be made after an order has been placed.
18. Order Changes & Cancellation
Orders may only be modified or cancelled before processing begins. Once processing has started, we cannot guarantee any changes or cancellations.
19. Changes to This Shipping Policy
We may update this Shipping Policy from time to time.
Any updates will become effective once the revised version is posted on this page with an updated “Last Updated” date.
Your continued use of our Services after any changes constitutes your acceptance of the revised Shipping Policy.
Contact Us
If you have any questions about this Shipping Policy or your shipment, please contact our support team at support@bunopili.com.
